Boiler breakdowns and unexpected repairs are the last things you need.
With a Pure Service Care Plan, you’ll have trusted local engineers, planned servicing and priority support to help keep your property running smoothly.
Annual servicing on applicable systems and plans
Priority support from local engineers
Flexible monthly payments
Every property is different. Tell us a little about yours and we’ll show you the Care Plans, prices and levels of protection that are relevant to you.
No complicated comparisons. Just the information you need to make the right choice.
Gas / LPG · All prices inc. VAT
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A little care goes a long way.
Compare what's included and choose
the cover that's right for you. |
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Extra cover. Extra reassurance.
Optional extras are added to your monthly total.
✓ No excess on any Care Plan. All prices shown include VAT.
Annual safety paperwork, one EICR every five years, and tenant/letting-agent access coordination are included. We can collect and return keys. Managing several properties? Ask us about portfolio pricing.
Landlords and letting agents can contact our team to discuss cover for multiple properties.
Enquiring doesn't start a subscription or take payment. Our office team will contact you to confirm your cover and arrange payment. Minimum 12-month contract, 14-day cooling-off period; upgrades anytime, downgrades after the initial 12 months. Full Care Plan Terms will be linked once published.
Keep essential heating systems maintained with servicing included in the relevant plans.
Access a trusted local team when something goes wrong.
Spread the cost of property care with convenient monthly payments.
Choose the level of protection that suits your property and your budget.
Want to know more about the Pure Service Care Plans?
Call Pure Service today on 01223 269884
or email: office@pure-service.co.uk
Find answers about your cover, annual servicing, breakdowns, contracts and landlord care plans.
All three plans look after your heating system and include an annual service.
Use the table above to compare exactly what's included for your heating type.
Most manufacturer warranties only stay valid if the system is serviced every year by a registered engineer, and every Care Plan includes that service. A warranty usually covers faulty parts, but not always the labour, other parts of your heating system, or anything outside it. Your Care Plan covers those, so the two work well together.
Let us know before you move. If your new home is within our area, we can move your plan across, subject to an inspection of the new system. If you're moving outside our area, get in touch and we'll review cancelling your plan on a case-by-case basis.
Our engineers are based in Waterbeach, and we cover homes within 25 miles, across Cambridgeshire and the surrounding area. Not sure if you're in our area? Call us on 01223 269884.
Call us on 01223 269884. As a Care Plan customer, you get priority over non-plan customers. We'll arrange a visit as quickly as possible, based on how urgent the problem is and your level of cover. On Heating+ and Total Care, out-of-hours call-outs are included. On the Heating plan, call-outs outside working hours are charged at our out-of-hours emergency rate.
Yes, every plan includes an annual service carried out by our own engineers.
On Heating+ and Total Care, we also service your unvented hot water cylinder. We'll contact you when your service is due so you don't need to remember.
Yes. On Heating and Heating+, you can add Plumbing & Drainage cover and Electrical cover for a small extra monthly cost each. You'll see the price in the table above when you select your plan. Both are already included in Total Care, so if you want both, Total Care is usually better value. All our prices include VAT.
There's no excess to pay when you call us out, and no waiting period: your cover starts as soon as you join. The only thing that can delay a repair is waiting for parts to arrive. Like any plan, there are some things we can't cover, such as faults that existed before you joined, damage caused by misuse or accidents, and parts that are no longer made. Full details are in our Care Plan terms and conditions.
Yes. When you join, we carry out an initial home care inspection. If we find any existing faults, we'll quote to repair them as additional work. Those items stay outside your cover until the repair is done. All other parts of your system that are working and in sound, effective operation are covered from the start.
Choose your plan above and click “Enquire About This Plan”, or call us on 01223 269884. We'll confirm your details and set up your monthly payments. You can upgrade at any time. If you'd like to move to a lower plan, you can do this once your 12-month contract has finished.
Every plan comes with a 14-day cooling-off period, so you can cancel within 14 days of joining if you change your mind. If we've already carried out a service or visit in that time, we'll charge for it at our standard rate. Plans have a minimum term of 12 months. After that, your plan continues on a rolling basis and you can cancel with 30 days' notice. To cancel, call us on 01223 269884 or email office@pure-service.co.uk.
We arrange services and repairs directly with your tenants, so you don't have to. If your property is managed by a letting agent, we can collect the keys from them and return them afterwards. This is included on every plan. We'll keep you updated after every visit.
Your tenant can call us directly on 01223 269884. On Heating+ and Total Care, out-of-hours call-outs are included, so a no-heating or no-hot-water call in the evening or at the weekend is covered. On the Heating plan, call-outs are covered during working hours, and out-of-hours call-outs are charged at our emergency rate.
Yes. We offer portfolio pricing for landlords and letting agents with more than one property. Call us on 01223 269884 or email office@pure-service.co.uk to talk about the most cost-effective way to protect your properties.
Prices for individual plans are shown in the table above. All prices include VAT, and there's no excess on any plan.
Managing rental properties comes with enough responsibilities. Our Landlord Care Plans help keep your heating systems maintained, safety documentation organised and tenants supported when something goes wrong.
With local engineers, annual servicing and straightforward monthly payments, Pure Service makes looking after your rental property simpler.
Gas/LPG plans include an annual Landlord Gas Safety Record (LGSR/CP12), while oil plans include an OFTEC CD/11 service certificate. Keep your servicing records and essential paperwork organised.
Every Landlord Care Plan includes one Electrical Installation Condition Report (EICR) every five years, helping you manage your electrical safety documentation.
We can arrange servicing and repairs directly with tenants, or collect and return keys from letting agents. We'll keep you informed after every visit, saving you time and hassle.
There are no excess charges on any Care Plan. If you manage multiple rental properties, contact our team to discuss portfolio pricing for landlords and letting agents.
Explore our Landlord Care Plans and find the right level of cover for your property. All prices include VAT.
Please complete the form and select the let us know any other information the team might need to know.
